Question 1

How long does processing take?

Accepted Answer

Most episodes are processed within 1-2 hours. You'll receive an email as soon as your clips are ready.

Question 2

What if I don't like the clips?

Accepted Answer

We'll re-generate with different selections at no extra cost. Just email us at support@sweetpapatechnologies.com.

Question 3

What formats are the clips optimized for?

Accepted Answer

All clips are 9:16 vertical format (1080x1920), optimized for TikTok, Instagram Reels, YouTube Shorts, and LinkedIn. MP4 with H.264 encoding for universal compatibility.

Question 4

Do you support non-English podcasts?

Accepted Answer

Yes! fofoclip supports English, Spanish, Portuguese, Arabic, German, and French at launch. We auto-detect the language and generate captions in the source language.

Question 5

How long are download links valid?

Accepted Answer

Download links are valid for 30 days after delivery. We recommend downloading your clips promptly.

Question 6

What audio formats do you support?

Accepted Answer

You can upload MP3, WAV, M4A, or AAC files up to 200MB.

Question 7

What's your refund policy?

Accepted Answer

If your order fails due to a technical issue, credit-paid orders are automatically refunded — your credit is restored instantly and you can try again. For card payments, contact support@sweetpapatechnologies.com and we'll process your refund. Credits never expire.

Question 8

Do credits expire?

Accepted Answer

No. Pack credits never expire. Use them whenever you're ready.

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